Faq

Where do you ship to?

We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary by destination and method selected. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn, unwashed condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please contact our support team at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with detailed instructions and the return address.

What if my item is defective or I received the wrong product?

We sincerely apologize for any inconvenience. Please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the issue. We will cover all shipping costs for replacements or returns in such cases.

How do I find the right size for Tops, Skirts, or Pants?

Each product page has a detailed size chart with measurements in centimeters/inches. We recommend comparing your body measurements with the garment's measurements for the best fit, as sizing can vary between styles.

Are the colors on the website accurate?

We make every effort to display product colors as accurately as possible. However, monitor settings and lighting can cause slight variations. If color is a critical factor, please refer to the detailed product descriptions.

What materials are your clothes made from?

Material composition is listed in the "Product Details" section on each item's page. We use a variety of fabrics including cotton, linen, polyester, and blends to ensure quality and comfort.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with an issue not covered here?

Our dedicated customer support team is here to assist you. For any questions or concerns, please reach out to us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours on business days.