Tracking order

Thank you for shopping with CielHem. We are committed to providing you with a transparent and convenient shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Information: After your order is dispatched from our warehouse, you will receive a shipping confirmation email sent from [email protected]. This email contains your unique tracking number and the carrier name.
  2. Use the Tracking Number: Copy the provided tracking number. This is the key to accessing real-time updates on your package's location.
  3. Visit a Tracking Website: Go to the website of your shipping carrier or use a universal package tracking service.
  4. Enter Your Details: Paste your tracking number into the search field on the tracking website and initiate the search.
  5. View Your Updates: The tracking page will display the current status and history of your shipment, including processing, transit, and delivery updates.

Please note: It may take 24-48 hours for the tracking information to become active in the carrier's system after you receive the shipping email.

Recommended Tracking Service

For a seamless experience, we recommend using the following universal package tracking platform. It supports most major carriers worldwide.

17Track

17Track is a reliable and comprehensive global package tracking website. It allows you to track parcels from over 1,000 carriers in one place.

How to use 17Track:

  1. Visit their website at: https://www.17track.net/en .
  2. Paste your tracking number into the main search bar on the homepage.
  3. Click the "Track" button or press Enter.
  4. The site will automatically detect the carrier and show you the detailed tracking timeline and status.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status you don't understand, please do not hesitate to contact our support team. We are here to help!

Simply email us at [email protected]. Please include your order number and tracking number in your inquiry for the fastest assistance.