Privacy policy

1. Introduction

Welcome to CielHem. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cielhem.com and purchase our products (Tops, Skirts, Pants). Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and through automated technologies.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details about the products you purchase and your payment information. Please note, we do not store full credit card numbers; payments are processed by secure third-party payment gateways.
  • Communication Data: Any correspondence when you contact our customer support via email.

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to inquiries, and provide support via [email protected].
  • To improve, personalize, and optimize our website, product offerings, and customer experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contractual Necessity: To fulfill our contract with you (e.g., processing your order).
  • Legitimate Interests: To operate and improve our business, provided your interests and fundamental rights do not override those interests.
  • Consent: For specific purposes like certain marketing communications, where we have obtained your clear consent.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in our operations under strict confidentiality agreements.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We ensure all third parties respect the security of your data and process it only per our instructions.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards, such as relying on Standard Contractual Clauses approved by relevant authorities, to ensure your data receives an adequate level of protection.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example, order information is retained to comply with tax and consumer law obligations.

9. Your Rights and Choices

Depending on your location, you may have rights under data protection laws (like GDPR or CCPA), including:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
  • The right to opt-out of marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

You can also manage cookie preferences through your browser settings.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can set your browser to refuse all or some cookies, but this may affect your user experience.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]